Ian Fenn

User Experience Researcher and Designer

Award-winning user experience researcher and designer with 23 years’ experience, both agency and client-side. Over 110 successful mission-critical projects completed, from simple websites to complex applications. Specialist knowledge of Corporate/B2B, Intranets, Ecommerce/Retail, Self-service, E-learning, and Government.

Ian Fenn's CV
Designing a UX Portfolio (Book due 2019)
Chopstix™ (Award-winning guide to Chinese food.)

Client testimonials

“Ian is an exceptional UX practitioner, balancing the business requirements with the user's needs to produce an intuitive experience and functional design. Ian's analytical and detailed approach was key to a number of recent projects, guiding their direction and producing some great results.”

- Peter Lambert, Head of UX, Global Personals
“I hired Ian to work on a series of strategic UX projects for our online dating platform. He quickly understood our market and business, compiling detailed analysis, recommendations and wireframes that he presented at board level. Ian has a deep knowledge of UX with the experience to drill down into complex problems. Just as importantly, he's an engaging and interesting guy to work with.”

 - Barry Frost, CTO & Technical Director, Global Personals
“Ian is dedicated to delivering the simplest solution possible and always keeping the core customer need the focus of the experience, resulting in quality, intuitive interface and functionality design.”

 - Richard Edwards, Digital Planning Director, LIDA
“Ian joined us to help develop a web application for a new Insurance proposition. He brought with him an abundance of usability knowledge and expertise which he was more than happy to share. This enabled us to work collaboratively increasing our in-house knowledge as well as him producing some first class outputs. He has great attention to detail and showed great flexibility in producing top notch work in a climate of incomplete and changing requirements.”

- Christian Young, Lead User Experience Architect, AVIVA plc
“I worked with Ian on the international research study of wi-fi services. Ian showed himself as an expert in user experience, his results were precise and of very high quality. It's great to have a reliable partner in the UK.”
- Natalia Sprogis, User Research Consultant, UIDesign Group
“Ian is a hard working and dedicated usability and interaction design expert. At Virgin Media he worked tirelessly to champion the user, always thinking creatively around business requirements to achieve the best experience possible. His work is backed up by a wealth of experience both in user interface design and in front end development, and I would welcome the opportunity to work with him again.”

 - Kirsty Brown, User Experience Manager, Virgin Media
“Ian is a highly focused and hardworking individual who offers a wealth of knowledge particularly in the areas of user experience and accessibility. Ian is an innovative thinker and is able to bring fresh thinking to any project. Given the opportunity, I would happily employ Ian again in the future.”

- Lian Brook-Tyler, Head of Site, BT plc
“Having worked with Ian for over 3 years I've really valued his support and learnt from his depth of knowledge and understanding of the internet industry. His commitment to placing the customer at the heart of everything he does is unquestionable, as is his desire to provide an optimal, accessible user experience for all.”

- Martin Faux, Head of BT Broadband Office, BT plc
“Ian was invaluable at BT, bringing in-depth expertise in online user experience to the team as well as a passion for all things internet. His efforts went well beyond normal hours as he invested personal time to investigate opportunities to improve the site and ensuring his thinking was up-to-date by networking with other experts.”

 - David Morgan, Head of Online Business, BT plc
“With his unique mix of journalistic and broadcasting experience, Ian developed compelling, content-driven solutions that were a perfect fit for our broadcast clients. Ian is a great web copywriter and is also very visually oriented; he understands what works from the end-user's perspective, what "sells" and how to develop content that is engaging and immersive. Ian always brings fresh thinking to projects and has an entrepreneurial attitude that keeps him focused on the end results.”

 - Adrian Tennant, Managing Director, Alchemy Digital

More testimonials at LinkedIn.

Contact me

Chopstix Media Limited, 149 Streatham Road, Mitcham, CR4 2AG. Telephone: +44 20 7183 8170 / +44 7734 101672.
Company No. 3784828. VAT Registration No. GB 766599559. Business terms. Photo © 2010 Susanna Hauru, Javascript by Marko Mrdjenovic.